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Measurement and evaluation of the quality of services through customers' satisfaction

100%

Klementova J., Sedliacikova M.

Annals of Warsaw University of Life Sciences - SGGW. Forestry and Wood Technology

2014

tom 88

The article deals with the measurement and evaluation of quality of service through the define criteria. These criteria characterize the important areas for customer in the frame of providing of service and have a direct impact on the overall perception of quality from the view of customer. The measurement was carried out through questionnaires with 5-point Likert scale evaluation. Due to the fact that the customer is the person, who decides on the success of the enterprise on the market, based on his satisfaction, respectively dissatisfaction, the research results are important basis for management - for the decision-making process or for processes, which can improve the quality of services.

Lojalność relacyjna a zobowiązania w złożonych związkach usługowych

59%

Siemieniako D.

Marketing i Rynek

2011

tom 18

nr 08

Ograniczanie wyników

1 Annals of Warsaw University of Life Sciences - SGGW. Forestry and Wood Technology

1 Marketing i Rynek

1 Klementova J.

1 Sedliacikova M.

1 Siemieniako D.

1 2014

1 2011

Wyniki wyszukiwania

Measurement and evaluation of the quality of services through customers' satisfaction

Lojalność relacyjna a zobowiązania w złożonych związkach usługowych