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Determinants of financial exclusion in the opinion of consumers and directors of banks

100%

Idzik M.

Roczniki Naukowe Stowarzyszenia Ekonomistów Rolnictwa i Agrobiznesu

2013

tom 15

nr 5

. This article presents the perception of factors determining the use of banking services in the opinion of consumers who do not use banking services and of directors of bank branches. Bankers emphasize a lack of habit or need to save money as well as the habit of stashing cash at home, hiding income and/or financial assets as factors preventing individuals from using banking services. In the opinion of consumers, what makes people wary and reluctant to use banking services is the fact that it is difficult to access banks and too expensive. As a result, certain individuals avoid banks. Half of the people who do not use banks are rural residents. The declared reasons for financial exclusion of rural residents and urban residents are the same. This study encompassed a sample of N=1000 people who did not use banks as well as N=200 bank branch directors.

Perspectives of retail banking development in Poland

100%

Idzik M.

Electronic Journal of Polish Agricultural Universities. Series Economics

2005

tom 08

nr 4

In this paper the author discusses the level of use of retail banking services in Poland, conditions of its development and reasons for not using banking services. Other factors evaluated were survey respondents’ level of knowledge of financial institutions, and reasons for their fears and satisfaction with bank services offered to individual consumers. In addition, the need for reduction of incidence of the financial exclusion phenomenon and not providing services to the poorer social stratum was investigated.

Zastosowanie metody mystery shopping w bankowosci detalicznej

80%

Meder M.

Marketing i Rynek

2005

tom 12

nr 05

14-20

Bankowosc detaliczna w filozofii jakosci

80%

Klopocka A.

Problemy Jakości

2002

tom 34

nr 05

21-25

Ograniczanie wyników

1 Electronic Journal of Polish Agricultural Universities. Series Economics

1 Marketing i Rynek

1 Problemy Jakości

1 Roczniki Naukowe Stowarzyszenia Ekonomistów Rolnictwa i Agrobiznesu

2 Idzik M.

1 Klopocka A.

1 Meder M.

1 2013

2 2005

1 2002

Wyniki wyszukiwania

Determinants of financial exclusion in the opinion of consumers and directors of banks

Perspectives of retail banking development in Poland

Zastosowanie metody mystery shopping w bankowosci detalicznej

Bankowosc detaliczna w filozofii jakosci