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This paper provides the overview on Customer Relationship Management. Different theoretical approaches to CRM are included in the first part of the paper. It describes CRM development and compares main CRM teaching leading school. Second part of the paper presents the results of research based on Delphi method, which was aimed at finding actual CRM definition and core areas that might support company’s CRM, in order to build strong relationships with customers.
In morphological studies the shape may be conveniently quantified by relative dimensions or dimensionless quantities. The analyses of shell morphology and morphospace occupation have been historically approached mainly by means of statistical analysis on classical dimensions (distance measurements: diameter, umbilical width, whorl width, whorl height and apertural whorl height), the Raup’s coiling and expansion rate parameters and, more recently, by means of the ADA−model which conjugates the classical variables in a single simple equation. Relationships between these studies should be possible based on mathematical equivalences between classical dimensions and those of coiling and expansion rates. These equivalences, which are presented in this paper, have been obtained on the basis of the ADA−model and a new general method for deriving dimensionless models of morphology based on exponential trajectories as a function of a rotational angle.
Overtraining is a maladaptive state of athlete’s body related to the physical, behavioral and emotional condition, occurring when exercise training exceeds the recoverability. The cytokine hypothesis of overtraining promoted in recent years is seen as the prevailing theory explaining the understanding of the overtraining phenomenon. The high level of pro-inflammatory cytokines (IL-6, TNFα, IL-1β) involved in the inflammatory response may strongly influence not only the central nervous system but also the endocrine and immune systems. Moreover, there is a range of factors in athlete’s life that appear to increase the risk of depression development, such as psychological and emotional stress associated with sports competition. The aim of this review was to reveal the role of high level of proinflammatory cytokines observed in OTS with the possible occurrence of depression symptoms in athletes. Latest findings have shown an important role of the same pro-inflammatory cytokines in the development of depression. The study discusses a potential mechanism responsible for the development of depression in athletes, which may be helpful in the quick diagnosis of depression basis in athletes. Due to the low number of studies concerning depression and inflammation in athletes further research should be conducted.
The causality Granger test was used to assess the causal links between the prices of milk in selected European Union countries. The Granger test is based on the vector autoregression models - VAR. The conducted research allowed to identify causal relationships between the prices of milk in the following countries: Poland, Germany, France, the Czech Republic, Slovakia.
A field experiment was conducted to determine the influence of follicular profiles over 4 d prior to superovulation on superovulatory responses in terms of the number of large follicles (F; ≥ 7mm) at oestrus and in the number of the corpus luteum (CL) 7 d later. Ultrasonography was performed once daily over 4 d prior to gonadotropin treatment (day 0) and on the day of oestrus during superstimulation. Animals conventionally superovulated (400 mg Folltropin-V) between day 8 to 12 of the oestrous cycles and 88 superovulation cycles were considered in the present experiment. Data were analysed by means of the GLM procedure of the SAS. Each type of superovulatory responses was divided into three classes - low, medium, and high. The profiles of changes in the mean diameter of the largest follicle (F1) and in the mean differences between the diameters of F1 and the second largest (F2) follicle (F1-F2) during the 4 d prior to superovulation did not differ (P>0.1) among the three classes of follicular and ovulatory responses. The proportions of superovulation cycles with high follicular and ovulatory responses were 69% and 52%, respectively. The results of the present experiment suggest that high follicular or ovulatory responses are not associated with follicular profiles prior to the initiation of superovulation.
Electrical properties of food materials can give information about the inner structure and physiological state of biological tissues. Generally, the process of drying of fruits and vegetables is followed by weight loss. The aim of this study was to measure the impedance spectra of carrot slices during drying and to correlate impedance parameters to moisture content in different drying periods. Cylindrical slices were cut out from the carrot root along the axis. The slices were dried in a Venticell 111 air oven at 50°C. The weight of the slices was measured with a DenverSI-603 electronic analytical and precision balance. The weighing of the samples was performed every 30 min at the beginning of drying and every 60 min after the process. The moisture content of the samples was calculated on wet basis. The magnitude and phase angle of electrical impedance of the slices were mea-sured with HP 4284A and 4285A precision LCR meters in thefrequency range from 30 Hz to 1 MHz and from 75 kHz to 30 MHz,respectively, at voltage 1 V. The impedance measurement was per-formed after weighting. The change in the magnitude of impe-dance during drying showed a good correlation with the change in the moisture content.
The anatomical structure of the tomato (Lycopersicon esculentum Mill.) pericarp was studied in the fruits of five determinant field cultivars. The fruits of the examined cultivars differed in their mechanical properties. Fruits of cultivars which are firm and resistant to injury (Kecskemeti 886j-2, Campbell 28), moderately firm and resistant (Atma, Wenus) and soft, susceptible to injury (line No 155/84) were examined. The pericarp of the cultivars which have fruits resistant to injury had an approx. 200 µm thick covering layer (epidermis plus cuticle plus hypodermis) whereas that of fruits susceptible to injury was only 100 µm thick. In the fruits resistant to injury the cuticle penetrated deeply into the hypodermis, the epidermal cells were flattened and the hypodermis was composed of 4 - 5 rows of cells. The tomato fruits resistant to injury had a thick cuticle layer on their tangential walls — whereas those more susceptible had a thick cuticle layer on these walls.
Alternaria spores are known to be potent aeroallergens and their concentrations in the air are strongly dependent on meteorological factors. There are many articles from different parts of the world about relationships between Alternaria spore count and weather parameters. The aim of the study was to review all available publications about airborne Alternaria spores and compare the results in short, useful form.
The objective of this study was to determine relationships between sire effect, milk production in young cows, their performance in subsequent lactations, fertility, conformation and productive longevity. A total of 1724 cows that first calved between 2003 and 2005 were analyzed during 4475 lactations. The cows were kept in 10 barns located in the Provinces of Pomerania and West Pomerania, Poland. The analysis covered 1085 daughters of 145 local Polish Holstein-Friesian (PHF) sires and 639 daughters of 128 imported Holstein-Friesian (HF) sires, including 437 cows culled after the first lactation, 445 cows culled after the second lactation and 140 long-lived cows. Research has shown that among first-calf heifers and the second lactation cows more than 55% of daughters of imported bulls and about 48.75% of daughters of domestic bulls were culled. Essentially higher results of sort ratings concerning the overall appearance, body conformation, udder quality and frame size, efficiency of milk and its components were acquired after the imported bulls. High milk production levels, exceeding 8000 kg of milk in the first and second lactation, had an adverse effect on the productive life of cows. A correlation between milk production of milk cows and their productive longevity was proved as evidenced by the fact that cows which were used for at least five lactations produced less milk and its components as the first-calf heifers than cows which were scrapped later.
Relationships between milk β-carotene concentrations and the cytological quality of cow’s milk. The objective of the study was to describe the relationship between milk β-carotene concentration and the cytological quality of milk of high yielding cows. The experiment was carried out at the research dairy farm of the Warsaw University of Life Sciences (WULS). From a herd of 320 Polish Holstein Friesian cows maintained in a free–stall dairy shed 58 cows were selected taking into consideration the stage of lactation (15±14 days). Cows were fed a total mixed ration (TMR) diet provided ad libitum. Four groups of cows taking into consideration concentration of β–carotene in milk has been created: 1) <150 mg L-1; 2) 151-250 mg L-1; 3) 251-450 mg L-1; 4) > 450 mg L-1. The content of β–carotene and SCC amounted at the herd level: 192 tys ml-1 and 0.312 mgL -1 respectively. The β–carotene content ranged from 0.150 to 0.451 mgL-1. The highest content of β–carotene, 0.451 mgL-1, was found in milk of cows with the lowest level of somatic cells count (SCC). The lowest level, 0.150 mgL-1, was found in milk of cows with the highest level of SCC. Milk SCC varies significantly with the concentration of β-carotene in cow’s milk. Researchers should consider monitoring for this variable as potential cofounder when exploring the relationship between mastitis, intramammary infection and nutritional management.
There have been no reports on the relationship between virulence genes and gastric diseases based on the same bacterial colonization density. Our results indicated that Helicobacter pylori virulence genes were more relevant than colonization density as a pathogenic mechanism of gastric diseases, which helps elucidate the pathogenic mechanisms of bacteria and aids in the development of improved strategies for the treatment of gastric disease.
The aim of this article is to assess the impact of social capital on socio-economic development of rural communities in the Warmia and Mazury Province. In the course of the study two synthetic indicators were calculated with the use of the TOPSIS method. One characterised social capital, the other the level of socio-economic development. The data used to determine the indicators (characterizing social capital and socio-economic development) were obtained from the Local Data Bank of the Central Statistical Office and the National Electoral Commission for 67 rural communities from the Warmińsko-mazurskie voivodeship. Subsequently, linear ordering of the examined units was conducted and typological classes (I–IV) were determined, characterising the level of both analysed indicators. It was established that rural communities in the Warmińsko-mazurskie voivodeship do not show a large variation in terms of socio-economic development and social capital. Then, the relation between social capital and the level of socio-economic development was studied. As shown by statistical analysis, there is a positive, but low statistical dependence between the level of social capital and the level of socio-economic development. In turn, in the case of commune division into typological classes, compatibility was found between the discussed indicators, but only for 26 units, which constitutes only 40% of the analysed communes.
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