TQL is an approach to quality management that is based on: The application of quantitative methods and the knowledge of people to assess and improve all significant processes within the organization now, and in the future. The leaders of an organization have the prime responsibility for the quality produced by the organization, i.e., the success of the mission. The commitment and participation of leaders have long been recognized as critical factors in successful organizations. It is the responsibility of leaders to: Teach their people how the work of the group supports the aims of the organization; Act as a coach and counselor, rather than simply as a judge; Not rely solely on formal authority, rather develop systems knowledge and interpersonal skills; Be an unceasing learner. Encourage everyone to study; Create an environment that encourages participation and innovation. Then leaders can focus on setting a strategic direction for the organization and systematically deploying the goals throughout the organization. In this way the products and services can be directed at meeting the future requirements of in the 21st century.
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