The purpose of this article is the analysis of selected methods for identifying the problem in universal designing. This analysis was done on the basis of researched Viennese stop at territory of Poznan. Design problem was defined in the article. Identification of problem and universal designing was referred to. The following identification methods for problem were analysed: Ishikawa Diagram, 5X Why and QUINTILIANUS Method
Authors deliberated the topic of employees engagement altogether with the relationships existing in the organization with background of permanent and sustainable development. Moreover, authors attempted for the elaboration of human resources management, employees engagement, motivation terms and elaboration of the selected motivation theories. Authors conducted case study on the engagement research in the service company for comparative assessment, that respects the assumptions of sustainable development in own functioning. Conducted researches are of authorial character. Survey basing on twelve questions developed by Gallup’s Institute, called “Gallup’s questions”, was used for the purpose of the assessment of general satisfaction level from work