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The development and introduction of the integrated quality management systems were enhanced by the fact that in the different areas of the management of the enterprise processes several common properties can be found which can be defined in the same way and are common in all management systems. Integration means incorporation of different parts into a bigger unit or whole. Nowadays, the above mentioned explanation of integration means the unification of the management steps (financial, production, stock management) and the unification of the requirements written in different normative documents. ave the following properties: complexity, sensitivity, modularity, dynamics, professionalism, and profile-neutrality. The integrated system means a uniform management system that consists of two or more special management system standards, and a normative document. Thus, it is a system that consists of several management systems and system elements that helps the management of the enterprise to accomplish the tasks that belong to different management systems but can be included in a uniform management system.
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Nowadays, the enterprises need to meet the customers' requirements, which are more specialized, in a rapidly growing economic competition. To meet these requirements the different characteristics and quality of products and services play a primary role. The tasks of quality management are the proper harmonization and development in order to meet the customers' requirements as perfectly as possible. However, the customers' satisfaction is more and more important in the life of the companies, generally there is not enough attention payed to know the opinions of the customers. According to our opinion, focusing on the customers' satisfaction would give the greatest results within the quality management.
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