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The paper presents methods of coping with interpersonal conflicts and discusses their characteristics. Considering the relational nature of a conflict, different solutions are possible. However, the way of approaching a conflict may yield different results. Each strategy can be useful in certain conflict situations. The ability to choose a proper conflict solving strategy increases the chance for a constructive solution, and significantly affects the individual performance in professional and personal situations.
This paper presents the theory of interpersonal conflict. It discusses various definitions related to the core conceptual category of a conflict, occurring within an organization (company, enterprise). Typology of interpersonal conflicts in an organization, based on different criteria, was reviewed. Detailed description of beneficial and harmful conflicts, as well as major differences between them, were provided. Particular attention was paid to the circumstances of these conflicts, with special focus on the importance of the organizational culture.
The article discusses the issue of negotiations. Its author presents definitions and basic conditions governing the course of negotiations, and characterizes the strategy applied in the agreement reaching process. Additionally, the article depicts key rules of negotiations based on the essence and the course of the very process of negotiations. The author underlines the importance of the development of a negotiation strategy, which should account for an alternative taken into consideration in the absence of agreement and pays attention to the most essential factors, which help to reach the negotiations’ objective.
The article discusses the problem of stress and the possibilities of its effective management. The author presents definitions of stress, presents stressful situations and explains why not all difficult situations become stressors. The article describes people’s characteristic reactions to stress and lists symptoms of stress. It indicates that one’s well-being and functioning depend on the level of stress and discusses the consequences of stress. The author explains how to cope with stress, characterises stress management strategies and points to the need to take preventive actions to eliminate excessive psychophysical overload and to create adequate health and safety conditions in one’s work environment as these elements are frequent sources of stress and stressful situations.
The article analyses the theory of perception of human behaviours in the context of contacts between staff members and clients. It presents the psychological mechanisms and barriers which cause intensified deformations of perception. The article analyses the role of first impressions in contact with clients, the attribution process and attribution errors. It describes methods of controlling perception and understanding people better. The article stresses the importance of knowledge, improvement of social skills and development of empathy in order to limit and eliminate deformations of perception and create conditions for better communication and cooperation.
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