Relationship between emotional intelligence and conflict management styles in staffs at the Bank of Sepah, Tehran, 2014

• Autorzy: Mohebbi A. , Arab R.
• Języki publikacji: EN

Abstrakty

EN

The aim of the present research was to explore the relationship between emotional intelligence and conflict management styles in staffs at the Bank of Sepah, Tehran. The research methodology is descriptive and falls under correlative forms. The statistical population consisted of all Sepah staffs in the city of Tehran, where based on the latest statistic sand information, the number of 2000 staffs participated. Using cluster sampling method, the number of 322 people was selected as the sample. In order to measure variables used in the research, two questionnaires, i.e. Robins' Staffs Conflict Management Styles (2001) and Schering's Emotional Intelligence (1996) were applied.The validity of both questionnaires was confirmedby expertsand, based on Cronbach's alpha the reliability of the scales was found to be 0/89 for thestaffs conflicts and 0/86 for emotional intelligence. To analyze data, descriptiveand inferential (Pearsoncorrelation coefficient, single t test and independent t Test) statistical methods were used. Research findings revealedthat there was a negative and reverse relation between emotional intelligence with avoidancestyle and control style. However, a significant and positive relation was found between emotional intelligence and managerial compromise. Single t sample results also suggested that various conflicts styles and emotional intelligence enjoyed relatively good status

• Wydawca: -
• Czasopismo: World Scientific News
• Rocznik: 2016
• Tom: 57 Special Volume
• Opis fizyczny: p.199-208,ref.

Twórcy

autor

Mohebbi A.

• Department of Education, UniversityPolice, Tehran, Iran

autor

Arab R.

• Department of Management, Saveh Branch, Islamic Azad University, Saveh, Iran

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Uwagi

EN

1st INTERNATIONAL SCIENTIFIC CONFERENCE, dilemmas of scientific research in various fields of science: natural sciences, science and technology, economic and social sciences, humanistic sciences, 10th October, 2016, Cracow, Poland