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2016 | 57 Special Volume |

Tytuł artykułu

Analysis of the influence of the quality on managing the organization

Autorzy

Treść / Zawartość

Warianty tytułu

Języki publikacji

EN

Abstrakty

EN
Price subjectto analyze the impact of the quality of the management of the banking organization will always beone of the most important aspects that support the proper functioning of the organizationin the XXIcentury.This article aimsto analyze the impact of quality management organizations banking. This paper presentsa definition of quality along with examples. Discusses the determinants of the qualityof banking services with the criterion spoken bycustomers. Attempt to analyze some aspects of the qualityof the division four into panels discussed more fullyin the development.The topicality of the subject matter of analysing the influence of the quality on managing the bank organization will always be one of important aspects supporting correct functioning of organization in the 21st century. Making analysis of the influence of the quality on managing is a purpose of the article with bank organization. In hereby drawing up a definition of the quality was presented along with examples. Indicators of the quality of the banking service were discussed along with the criterion customers are using which. an attempt of analysis of quality selected aspects was made with the division into four panel discussions discussed more widely in the study

Słowa kluczowe

Wydawca

-

Rocznik

Opis fizyczny

p.42-52,fig.,ref.

Twórcy

autor
  • Faculty of Management, Czestochowa University of Technology, Czestochowa, Poland

Bibliografia

  • [1] Cronin Jr., J. Joseph, Steven A. Taylor, Measuring service quality: a reexamination and extension, The journal of marketing1992, 55-68.
  • [2] Zeithaml, Valarie A., Leonard L. Berry.Ananthanarayanan Parasuraman, The behavioral consequences of service quality.The Journal of Marketing1996p. 31-46.
  • [3] Gwrek H., Guidance with quality in the enterprise, State Economic publishing company, Warsaw 1975.
  • [4] Reeves C. A., Bednar D. A., Defining quality: alternatives and implications, Academy of Management Review19(3) (1994) 419-445.
  • [5] Murdoch Jonathan, Terry Marsden, Jo Banks, Quality, nature, and embeddedness: Some theoretical considerations in the context of the food sector, Economic geography76(2)(2000)107-125.
  • [6] Reeves, Carol A., David A. Bednar, Defining quality:alternatives and implications.Academy of Management Review19(3) (1994) 419-445.
  • [7] Nejman Ż., Kawecka-EndlerA., Motivation-case study in the selectedcompany, [in:] Kucęba R. (ed.).Concept managing contemporary organizations, WWZPCZ, Częstochowa 2014.
  • [8] AmetaGaurav, et al., Extending the notion of quality from physical metrology to information and sustainability, Journal of Intelligent Manufacturing22(5)(2011) 737-750.
  • [9] Nair H. V., Digital marketing: a phenomenon that rules the modern Word, Reflections Journal of ManagementVolume 6, January 2016.
  • [10] Persons A. J., Zeisser M., Waitman R., Organizing for digital marketing, Current resarch, The McKinssey Quarterly, 4(1996) 191.
  • [11] Ribeiro S., Cunha S., Moreira da Silva M., Language tools: communicatings in today’s word of business.Teaching English with Technology15(2)(2015)68.
  • [12] Vardamaskou A., Antoniou P., Informal learning: evaluation of an Internet-based physical activity educational program for adults, Proceedings of the 3rd International Conference on Open and Distance Learning, Patra, Greece, Vol. A (2005)405-417

Uwagi

EN
1st INTERNATIONAL SCIENTIFIC CONFERENCE, dilemmas of scientific research in various fields of science: natural sciences, science and technology, economic and social sciences, humanistic sciences,10th October, 2016, Cracow, Poland

Typ dokumentu

Bibliografia

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Identyfikator YADDA

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