Department of Physical Education and Sport Science, University of Thessaly, Greece
Bibliografia
[1] Alexandris K., Dimitriadis D., Kasiara A., Behavioural consequences of perceived service quality: An exploratory study in the context of private fitness clubs in Greece, European Sport Management Quarterly, 2001, 1: 251-280.
[2] Alexandris K., Kouthouris C., Meligdis A., Increasing customers' loyalty in a skiing resort: The contribution of place attachment and service quality, International Journal of Contemporary Hospitality Management, 2006, 18 (5): 414-425.
[3] Alexandris K., Kouthouris C., Personal incentives for participation in summer children's camps: investigating their relationships with satisfaction and loyalty, Managing Leisure, 2005, 10: 1-15.
[4] Alexandris K., Kouthouris C., Girgolas G., Investigating the relationships among motivation, negotiation and intention to continue participation: A study in recreational alpine skiing, Journal of Leisure Research, 2007, 39 (4): 648-668.
[5] Backman S.J., Crompton J.L., The usefulness of selected variables for predicting activity loyalty, Leisure Sciences, 1991, 13: 205-220.
[6] Barlas A., Mantis K., Koustelios A., Achieving positive Word-of-Mouth communication: The role of perceived service quality in the context of Greek ski-centers, World Leisure Journal, 2010, 52 (4): 290-297.
[7] Baumann C., Burton S., Elliot G., Determinants of customer loyalty and share of wallet in retail banking, Journal of Financial Services Marketing, 2005, 9: 231-248.
[8] Beard J., Ragheb M., Measuring leisure satisfaction, Journal of Leisure Research, 1980, 12: 20-33.
[9] Bolton R.N., Kannan P.K., Bramlett M.D, Implications of loyalty program membership and service experiences for customer retention and value, Journal of the Academy of Marketing Science, 2000, 28 (1): 95-108.