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Czasopismo

2012 | 28 | 4 |

Tytuł artykułu

Consumer reviews published on the Web. An attempt of systematization of the subject

Autorzy

Warianty tytułu

Języki publikacji

EN

Abstrakty

EN
Thanks to Web 2.0 phenomena consumers have gained the ability to easily publish their opinions about products on the Web. Still, there is a lack of publications that would bring some systematization to the subject thus enabling a better understanding of the field and making further analysis and research easier. This article presents an analysis of twenty existing consumer review-enabled web portals in order to propose such systematization and provide a reference point for further research. Also, a short introduction to the problem of opinion summarization is presented.

Wydawca

-

Czasopismo

Rocznik

Tom

28

Numer

4

Opis fizyczny

p.47-52,ref.

Twórcy

autor
  • Departament of Information Systems, Poznan University of Economics, al.Niepodległosci 10, 61-875 Poznan, Poland

Bibliografia

  • 1. Bickart B., Schindler R.M.: Internet forums as influential sources of consumer information. [In:] Journal of interactive marketing 2001, 15(3), pp. 31–40.
  • 2. Ghose A., Ipeirotis P.G.: Designing novel review ranking systems: predicting the usefulness and impact of reviews. [In:] Proceedings of the ninth international conference on Electronic commerce, ICEC ’07, New York, NY, USA, 2007. ACM, pp. 303–310.
  • 3. Gretzel U., Yoo K.H.: Use and impact of online travel reviews. [In:] Information and communication technologies in tourism 2008, pp. 36-48.
  • 4. Mudambi S.M., Schuff D.: What makes a helpful online review? A study of customer reviews on amazon.com. [In:] MIS quarterly 2010, 34(1):185–200, pp. 185–200.
  • 5. Online Consumer-Generated Reviews Have Significant Impact on Offline Purchase Behavior. www.comscore.com/Press_Events/Press_Releases/2007/11/Online_Consumer_Reviews_Impact_Offline_Purchasing_Behavior, 2007.
  • 6. O’Reilly T.: The Architecture of Participation. www.oreillynet.com/pub/a/oreilly/tim/articles/ architecture_of_participation.html [04.09.2012].
  • 7. Pang B., Lee L.: Opinion mining and sentiment analysis. In: Foundations and Trends in Information Retrieval 2008, 2(1-2), pp.1-135.
  • 8. Personal Recommendations And Consumer Opinions Posted Online Are The Most Trusted Forms Of Advertising Globally. http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/ 07/pr_global-study_07709.pdf [22.10.2012].

Typ dokumentu

Bibliografia

Identyfikatory

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