The importance of assessment of the principle of "mutual supplier-customer relationships" in industrial enterprises in the Slovak Republic

• Autorzy: Mlkva M. , Ruskova D.
• Języki publikacji: EN

Abstrakty

EN

One of the fundamental principles of quality management is building mutual supplier-customer relations. Many organizations found in practice that effectively meeting customer needs could be achieved by creating partnerships with several reputable and capable suppliers. Partnering with suppliers should become an essential tool in the structure of supply relationships, which are essential for success of business. The aim of this contribution is to show the importance of partnership.

Słowa kluczowe

EN

quality management; supplier-customer relationship; process improvement; industrial enterprise; enterprise; Slovak Republic; customer; creating partnership; business success; partnership; communication

• Wydawca: -
• Czasopismo: Intercathedra
• Rocznik: 2011
• Tom: 27
• Numer: 4
• Opis fizyczny: p.23-26,fig.,ref.

Twórcy

autor

Mlkva M.

• Institute of Industrial Engineering, Management and Quality, Institute of Engineering Pedagogy and Humanities, Faculty of Materials Science and Technology, Slovak University of Technology, Paulinska 16, 917 24 Trnava, Slovak Republic

autor

Ruskova D.

Bibliografia

• 1. ISO 9004:2009: Managing for the sustained success of an organization. A quality management approach.
• 2. Nenadál J. (2006): Management partnerství s dodavateli. Praha, Management Press. ISBN 80-7261-152-6.
• 3. Paulová I. a kol. (2010). Perspektívy rozvoja manažérstva kvality v súvislosti s požiadavkami trhu SR. AlumniPress. ISBN 978-80-8096-129-9, Trnava.
• 4. Vaňová J., Kučerová M. (2010): Continuous improvement in quality management. In: RaDMI: 10th International conference "Research and development in mechanical industry". Proceedings.Vol. 2. Donji Milanovac, Serbia. Vrnjačka Banja: SaTCIP. ISBN 978-86-6075-018-3. S. 975-978.