Kształtowanie zaufania

• Autorzy: Bugdol M.

Warianty tytułu

EN

The role of management in trust development

• Języki publikacji: PL

Abstrakty

EN

The article presents selected methods of trust development used by the management personnel: empowerment, trust evaluation, trust expression, positive discipline models, as well as procedural, distributive and re-distributive justice assurance. The presented solutions can be used successfully by management practitioners.

Słowa kluczowe

PL

dyscyplina; kapital spoleczny; ksztaltowanie; metody postepowania; sprawiedliwosc; zaufanie; kadra kierownicza; pracownicy

EN

discipline; social capital; management; management staff; employee

• Wydawca: -
• Czasopismo: Problemy Jakości
• Rocznik: 2011
• Tom: 43
• Numer: 06
• Opis fizyczny: s.7-11,fot.,bibliogr.

Twórcy

autor

Bugdol M.

Bibliografia

• 1. Aryee, S.; Budhwar, P.S.; Zhen Xiong Ch.(2002): Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model," Journal of Organizational Behavior", nr 23(3), s. 267.
• 2. Benson-Armer, R.; Stickel, D.(2000):Successful team leadership is built on trust, "Ivey Business Journal", nr 64 (5),s. 20-26.
• 3. Brown J.A.C. (1962): Społeczna psychologia przemysłu, PWN, Warszawa, s. 242-243.
• 4. Coomans, M.(2005): Fair Play" or "Loyalty and Coherence" A Source of Performance and Value Creation through Business Ethics, "EBS Review", nr 20, s. 30-47.
• 5. Bugdol, M.(2010): Wymiary i problemy zarządzania organizacją opartą na zaufaniu, Wyd. UJ, Kraków.
• 6. Butler Jr., John K. (1991): Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory," Journal of Management", nr 173, s. 643-664
• 7. Dale, B.G.; Lascelles, D.M. (1997): Total quality management adoption: revisiting the levels, "The TQM Magazine", nr 9(6), s. 418-428.
• 8. Galford, R.; Drapeau, A.(2003): The enemies of trust, "Harvard Business Review", nr 81(2), s. 88-96.
• 9. Grote, Ch.(2006): Discipline without punishment, AMACOM, New York.
• 10. Lockwood, N.(2005): Crisis Management in Today's Business Environment: HR's Strategic Role, "HR Magazine", nr 50 (12), s. 1-10.
• 11. Morgan, D.E.; Zeffane, R. (2003): Employee involvement, organizational change and trust in management, "International Journal of Human Resource Management", nr 14 (1), s. 55-75.
• 12. Semler R. (2007):Out of this world: Doing things the Semco way, "Global Business & Organizational Excellence", nr 26(5), s. 13-21.