Satysfakcja pracownikow z systemow zarzadzania jakoscia

• Autorzy: Bugdol M.

Warianty tytułu

EN

Employees' satisfaction with quality management systems

• Języki publikacji: PL

Abstrakty

EN

The article presents the problems connected with employees' satisfaction in institutions applying quality management systems. Elements increasing satisfaction with quality management systems. Confirmed that the sort of satisfaction is particularly important in incessant improvement quality process.

Słowa kluczowe

PL

pracownicy; zarzadzanie jakoscia; normy ISO 9001:2008; satysfakcja pracownikow; jakosc; systemy zarzadzania

EN

employee; quality management; ISO 9001:2008 standard; employee satisfaction; quality; management system

• Wydawca: -
• Czasopismo: Problemy Jakości
• Rocznik: 2010
• Tom: 42
• Numer: 02
• Opis fizyczny: s.7-10,fot.,bibliogr.

Twórcy

autor

Bugdol M.

Bibliografia

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• 2. Fernandez, Sergio, Examining the effects of leadership behavior on employee perceptions of performance and job satysfaction, "public performance & management review", 2008, vol. 32 Issue 2.
• 3. Jackson, Ben, To Manage Growth, 111. Bank Training For ISO Certification, "American Banker", 2002, Vol. 167 Issue 2.
• 4. Irving, P. Gregory; Montes, Samantha D., Met expectations: The effects of expected and delivered inducements on employee satisfaction, " Journal of Occupational & Organizational Psychology", 2009, Vol. 82 Issue 2.
• 5. Quality standard not good enough, Works Management, 2001, Vol. 54 Issue 10.
• 6. Robison, Jennifer, Do Your Employees Trust You?: A renowned economist explains how trust in the workplace, or the lack of it, affects engagement and life satisfaction, "Gallup Management Journal Online", 2008, Vol. 8(14).
• 7. Schmidt, Steven W., Employee demographics and job training satisfaction the relationship between dimensions of diversity and satisfaction with job training, " Human Resource Development International", 2009, Vol. 12 Issue 3.
• 8. Tallman Rick, Does trust matter?: Perceptions, trust and job satisfaction of hospital nurses, "international journal of business research", 2007, vol. 7(4).
• 9. Tang, Jenn; Lee, S. C., The Effect of Organizational Factors on Managerial Satisfaction with IS09001 Quality Standard certification: An Empirical Study, " International Journal of Management", 2009, Vol. 26 Issue
• 10. Wagenheim, Mart; Anderson, Stephen, Theme park employee satisfaction and customer orientation, " Managing Leisure", 2008, Vol. 13 Issue %.