EN
Quality Management Systems (QMS) compliant with ISO 9001 are currently very popular standard. One of the reasons of this state of affairs was a quick development of the science, which determined the functioning of enterprises. Better ones were these, based on the knowledge and public information. Growing diversity and amount of products, decreasing amount of necessary machinery and devices, as well as shortened production time and the product’s life cycle guaranteed the development only to these organizations, which were able to meet its clients’ expectations. Therefore, the organizations begun to compete between themselves for the markets and, above all, for the clients.